Defective Restonic bed

Purchased restonic bed on black Friday 2018 9 months later bed and base caved in . Reported the matter at kokstad store and was promised a rep will contact me. Was eventually contacted and answered their questions and that was that. In march of 2020 i went in store and asked fr an explanation for the delay. After speaking to ''Mabeya'' at kokstad branch , mabeya handed me a form dated 20/01/2020 whereby i was to deposit R600 into Restonic account whereby my bed will be replaced. Its been 4 months since i paid the deposit and everytime i go to the store Mabeya promised to contact restonic and to contact me but he never does. OK FURNITURE OR RESTONIC please sort out asap