Damaged/Faulty goods

To whom this may concern:

I'm waiting for 3 weeks now to hear back from salesperson/manager at OK furniture store in Paarl. I've asked them to send someone to come look at the mattress we bought from them. I've send all necessary documents and pictures that was requested and after a few follow up emails there's still no feedback. My husband also send a message to the salesperson but with no results. I am very disappointed with their service. Even at the time we made the purchases of the bed and a 3piece lounge set which had to be replaced 2/3 times because of problems! Even then we had to phone them few times before anything happened. I'm at the point of dropping it off at the store and requesting my money back!! I'm not happy at all with them. There's one pillow of the lounge piece that came loose at the stitching and have told them about 2 pieces that was delivered with damages and they said they'll replace it once they have another set on the floor, which was last year!! Now they giving us the same story about waiting on feedback from restonic. I don't want another one of those mattresses again, not one of our other beds mattresses gave in or had problems in less than a year. I've lost my patience with them!!

I have filed a complaint with head office last week Monday. They emailed me the next day to let me know that my complaint has been approved, but I haven't heard anything back since. I have a back problem and I can't sleep on that bed. This is so frustrating having to make phone calls and send emails and having to follow up Everytime because nothing is happening to accomodate us. I am the customer but I have to make the effort everytime, this is NOT ACCEPTABLE!!