customers are not valued when they sell poor quality beds

<p>I bought a base set on the 25June which was collected on the 27th.upon arrival the board on the base caved in and i went to the store to report the very next day...the store manager as well as someone by the name of Nina promised to order another n have it delivered...i have since waited for them to come n they never did.i called the store in numerous occasions n told that they r still coming...its been 2 months full now n no word from them...i dont know what to do anymore...i trusted that when i buy from OK i would get the best srvice.if i knew this was going to be ttgebcase i would have gone somewhere else where i would feel valued as a customer.i opted for Sealy coz its a known brand that will last me long..but this was not the case ...im just fed up</p>