Crater bed from OK Furniture in Greenacres Mall.

We bought a bed end of June 2024, sometime in July we noticed that the mattress has formed a crater on the one side of the bed,which makes it excruciating to sleep on. We then went to OK Furniture to lodge a complaint, which we found that there has been a lot of people complaining about Edblo beds. After sometime, we got a call from their supplier, who said their policy is, the bed needs to be rotated anticlockwise once in two weeks, that came as a surprise because I have never heard such in my life. Upon buying that bed we were never informed about the rotation of the bed,and we didn't even get the warranty pamphlet which the supplier said the rotation policy is written on. The Supplier needed pictures of the bed, which we did send on their WhatsApp number, nothing came out of that, we went to the store again, only to be told we will be contacted in 3 to 5 days, we didn't get any call. We went to the store again, only to be told that, we will get a call from the supplier and they will require more pictures. I'm very appalled by the poor service we got from their store as well as their supplier. Who rotates a new bed? And for what reason. Can we be refunded our money, so we can go buy a bed somewhere, where we will not be told to rotate a new bed.