Complaint Lounge Suit

I bought a lounge suit worth R9 000 on the 22nd of December and paid cash for the goods. When the lounge suit arrived we noticed that the lounge suit was damaged and I immediately informed the salesman Quinton Saaiman with pictures and he said that he will sort it out. I send him a message on the 27th of December to find out how far he is and he said he will let me know the following day, but never did. Sent him another message on the 30th December and he said he will let me know in the week. I sent him a message again on the 8th of January including more pictures and he informed me that he will hand it over to the complaints lady. I have since then been sending messages to find out how far he is with the lounge suit and he keeps on saying the complaints lady will give me a call. It has been more than a month now and I feel this is really bad service. I want this sorted out immediatley.