CLAIM NOT A PROIRITY

I BOUGHT A CELL PHONE AT OK FURNITURE STORE AND TOOK INSURANCE AND I LOST MY CELL PHONE. FILE MY CLAIM WITH THE OK FURNITURE STORE AT TSAKANE. SINCE 12 APRIL 2015 UP TILL NOW NO FOLLOW UP AND FEED BACK HAS BEEN GIVEN TO ME INSTEAD I HAVE TO CALL THE HEAD OFFICE WHICH I ALWAYS SPEAK TO THE SAME PERSON AND HE KEEPS ON SAYING HES GOING TO MAKE MY CLAIM A PRIORITY. THIS IS A VERY BAD SERVICE FROM SUCH A BIG COMPANY.