Bought a washing machine at OK furniture in Randburg on the 23/11/2017 collected the machine on the 26/11/2017, tried to use the machine on the 28 and it was not working.

I have never been this angry in my life. Bought a washing machine at OK furniture in Randburg on the 23/11/2017 collected the machine on the 26/11/2017, tried to use the machine on the 28 and it was not working. I thought it’s a use problem called Sam from OK furniture explain my frustration than he said I need the installation. I called in the plumber and it was done on the 4th tried to use the machine still It did not work. Called Sam again on the 5th advising him that the sensor was not working, to my surprise water was everywhere my house was flooded. He said someone from defy will contact me. Since then was strangling to get someone from defy till the 12/12/2017 finally someone came n confirm the faulty on the machine. So I personally can’t have a brand new machine repaid without me using it. i had Katleho from defy who called telling me that his advised is for me to accept the repair than did not agree with him. he then decided to hang up on me, called him back he promise to send his email address via sms that i did not recieve till now. I demand a brand new machine or the refund if they can’t meet my expectations.