Bottom of the barrel Customer Service!!

I placed an order on the 28th of November 2023 and was told it would be delivered 5-7workings days from the date of purchase. Till today I am still waiting for my order, I’ve tried calling the online orders customer line and it rings to no avail, the head office is even worse- someone would answer the phone, sigh and then put me on hold without assisting or attending to my queries, the head office itself is pathetic. Today when a consultant finally answered the phone, she tells me that what I ordered is out of stock.. like what BS?!!! You advertise something that you do not have- that’s really messed up! The company has lost its integrity, no form of communication is sent to customers to update them about their orders, the most frustrating thing is that no link is provided to customers so that they are able to track their orders. This has truly become a sad sad business. Customer service ethics are out the window, your entire business model leaves serious room for improvement! I do not foresee myself purchasing anything else from this sorry retail store, absolutely pathetic!