Based services

I have bought a washing machine and some stock so I havea problem with the machine I reported in March 2020 still today nothing is done and the fact is they said after Corona has changed levels they will send someone last week Wednesday I went to the shop the manager said they will send someone on Friday 07/08/20 today it's the 12/08 no one came I really want them to refund me or exchange the machine I don't the brand anymore