bad services

GOOD DAY

Please assist with the following ,I have a Samsung 43inch tv that was faulty 2017 took it back to the stock , and they said they fixed it yet the picture quality was bad tv had scratches when I asked I was told that they had nothing to do with that , I then had no choose but to keep that tv . I spoke to a lot of people who took me from one person to another ,

Tv went faulty again and I took it back to the store then same thing happened I never got a turn around , I was assisted by one person who never told me that they no longer had parts for my tv , I was advised after I made numerous calls and still I was given incorrect information , I spoke to a Ezekiel who tried to assist and someone from another end kept on giving orders , I was then told ‘you will now get a 40inc Samsung tv , yet I bought a 43 inch . I then told them that was not the size I brought in , had back to back calls and then I was told I can get a hisense yet I did not buy that brand at the store. If I wanted one I believe I would had bought that initially

I then spoke to another lady GLEN ROSE who then also said she would sort this but I had to pay my tv licence . we had another issue with that until I gave in cause I could see this in going nowhere slowly , i told her that I would not take anything less than Samsung , of which she then said she would put in a request for me to get a Panasonic 49 INCH .. I was still not happy but I said just because of the size I can make an exception if they give me that , she told me she will have to put that request , then someone else will take over cause she is going on leave , I agreed with that spoke to a guy Njabulo again , who said he needed my payslips again and ids , I could not understand why they need those again cause , the account is paid off , Then I told him I was not happy with that and he told me about procedures that where not explained to me before, I was only told to send my receipt and id of which I did ,

I was then sent to Enock to assist who also made endless empty promises, as per our conversation he said I would get my TV on Monday 09.09.18.. I have been inconvenienced and given run around told different stories and not I am still sitting with no tv since June , like the last time promises where made and empty stories where told but no good results ,, I am still with no tv and nothing is real with ok Furniture , I have never found joy with ok its always stories , I am tired of calling their no: ********** 100. Nothing gets sorted only different stories are told , all I am asking for is a Samsung tv 43 inch and if they cant give me that I believe I should not be downgraded to another brand the list the can do is upgrade or give the same .even when i was told that they will put an application for a 49 inch Panasonic that story was changed again to 43inch . so that means they where just making me go away by saying they will escalate that , I am reall not happy at all

Your swift response will be appreciated