BAD SERVICE OK FURNITURE SECUNDA

in January 2019 bought a KIC fridge, first week of February i realise that the fridge is not working. i called O.K, they said someone will come and fix it, when that someone came after a week of me waiting. He told me its " factory fault" he can not fix it O.K will have to replace it, i called O.K to find out when they will replace the fridge they told me on Monday (18 of February 2019) when i went to them on tuesday they told they will deliver on wednesday day they couldnt work on my case because they were busy with stock taking. then they call me on thursday to tell me that they dont have stock, I will have to cancel the first application and re- apply for a Defy, I app**** for a Defy as they said on tuesday the 26 February 2019 they said they will deliver same day of application, i went to O.K TO FIND OUT IF THEY WILL DELIVER! YESTERDAY. apparently they said the Head office was not picking up their calls, Today 27 February 2019 I called to find out what is happening, they picked up and tell me the manager and the sales person is not around, when i called after few hours they do not pick up their phone, i asked a coleaque to call still the manager and the sales person is not around, now its 14:02 the 27 February 2019 still i have not yet received their call after the manager told me that they will deliver today in the morning. no one is bothering themselves by calling me and telling me what is going on. i have 2 kids to feed and buy a grocer for but i dont have a fridge.I am very FURIOUS WITH OK FURNITURE IN SECUNDA!!!!!!!!!!