Bad Service for OK Furniture

I here by wish to share my bad experience On Saturday Morning 4 June 2023 I purchased a Freezer from OK Furniture Heidelberg Brunch the sales person who assisted me was G Motsoagae. They gave me a freezer from display, brought it home and it did not work, called the salesperson and he said that I must leave the freezer of for 6 hours so that the gas and oil can settle. This did not make sense as the motor was not running. I call defy and they confirmed that the motor would run but that the freezer would only start working after 6 hours as stated in the manual. I call he again he assured me that the freezer would work. The next day (Sunday) the freezer was still not working and I returned it. He, promised to replace it the apparently phone the Nigel branch and they would deliver by 12:00. When we arrived to collect the freezer, it had not been delivered and that it was on the way. Have lost trust in what we were being told decided to go to Nigel to collect the freezer. The customer service at Nigel was just as shocking. We had to wait for about an hour for the to contact Heidelberg and process the transaction. This freezer was also a floor demo. Pathetic service from OK Furniture I am so disgusted!!!