Bad service and rude cashier

I am ****ed and disappointed with the service I received from OK funitures in Mankweng today. I bought some items during black Friday and when I went back after 2 days to fetch my deliveries is when I realized that those items are not available in store and that was not a problem to me because the sales person who assisted me said she will update me when the stock arrives. After few days got a call from the the sales person that one of the item is available and I can come to collect it which I did.

The problem was when the other item was not available and had to go back to the store to seek for my refund. I went to your branch today in Mankweng was assisted by the lady by the name of Refilwe who is the cashier. The attitude that Refilwe gave me was on another level I can't even explain it now.Refilwe was so rude to me that she said to me "go to the person who assisted you and let her cancel the item from her side then after I will be able to refund you because that person knows how we operate". I asked her nicely that is it my responsibility to go back to the sales person who assisted me? her answer was yes.Then just when I moved from her cubicle she was with one of her male colleague and as I was moving she said"Lord have mercy on me"and she was very loud and wanted me to hear whatever she was saying. As I was moving I asked myself was that meant for me? and again when I brought money in that store was assisted by the very same lady who is now seeking mercy from the Lord to pay for those items and she never called Lord to have mercy on her that day.

To my surprise in stead of her supervisor to calm the situation she asked her (Refilwe) if she has money in her till and she said no I don't have money I just dropped my money.And again I asked myself she said to me I should go back to the lady who assisted me and come back to her so that she can complete the transaction from her side and which money was she going to give me as she just confirmed that she doesn't not have money in her till. Was it necessary for her to take me from pillar to post like I was a headless chicken.

And I asked when will I be able to get my money back the supervisor(Gift) said I don't know"as you can see there are no customers in the store" so I cannot make any promise to you and to me she was very unprofessional.My answer to her was is not my problem that u don't have customers in your store and stop being rude and nasty to me.

Now my question is, is this the kind of service I was paying with my money for your staff to treat me like **** as if my money don't have value to their store?

I am very disappointed and don't think that I will ever buy anything from your store.