Bad service

I am very disappointed in the level of service received at OK Furnishers at Mamelodi Denlyn,on Sunday 2020/03/15 I was at the store to take back my Hisense 50inch smart tv and the manager said I can come with it and will get someone to assist me and insisted I plug in the tv on one of the plugs and I told her why must I do it what if I get shoked by the plugs as I do not know how safe they are and she said do I think her kids do not love her and I told her I do not mean like that,what i meant was that she works there and she is insured if she gets hurt at work and I am a client if I get hurt there I will sue the shop.

I was given Mr Mafhungo to assist me and he said he will send off my tv as it does not have power and he will get back to me within 48 hours,it is already 2020/03/18 and I have not received any call from the store.I further went to the store today on Wednesday to check how far are they with my tv and the store was not opened at 09:17 and its written on the door that the store opens at 09;00am.

I am really unhappy about how as a client we are taken for granted,firstly I do not get a response from the store about my tv,secondly I take my time to go to the store and the store is not even open on time.I am highly upset about this as my kids need to also watch tv and I do not even watch the news at home or weather because I do not know when will get my tv back.