Bad Service

I bought a Hisense Fridge at Ok Furniture in November 2017. This was purchased on their online shop, but the delivery was done by Empangeni Ok Furnisher.A few weeks after using the fridge I realised it was creating too much ice both in the freezer and in the fridge part. I tried to lower the amount of temperature, but this made the upper part not to be cold anymore, but hot. i then increased the temperature but this was adding more ice on the upper part as well. The freezer was creating much ice to such an exten that we would be unable to take out any item there unless we shut it down. And if you force to pull out anything the glass containers in the fridge would break.

I reported this to the online shop where I bought the fridge and was referred back to Empangeni OK Furniture that make the delivery. I then reported to the shop, unfrtunately at the time I had lost the delivery papers that came with the fridge, but the persone I spoke to said they were going to check their delivery book to get these details. I was asked to send the purchse proof which I emailed immediately to the shop. To cut the long story short, the frigde has not been repaired even today. The store manager, each time I do a checkup he would promise me that he will send someone to come and check the fridge. He has been doing this fro the last 12 months.