BAD SERVICE

I CALLED OK FURNITURES AROUND MARCH 2015 TO ASK THEM FOR MY BALANCE ON THE ACCOUNT AS I WANTED TO PAY UP THE ACCOUNT I CALLED EVERY DAY SPOKE TO DIFFERENT PEOPLE EVERYDAY AND ALL SAID THEY COULDNT FIND MY ACCOUNT WHICH MEANS IT WS WRITTEN OFF SOME SAID THAT THAT AT THE BRANCH IN GLEN MALL I REPORTED I WAS UNEMPLOYED WHICH WAS NOT TRUE SO NOW ITS SEPTEMBER THEY DONT CALL ME OR ANYTHING THEY DECIDE TO SEND TWO GUYS TO COME COLLECT THEIR TV SO WHOS WRONG HERE I ASKED FOR THE ACCOUNT THEY NEVER GAVE IT TO ME WHEN THEY DECIDE TO FIND THEIR ACCOUNT THE BLAME ME SAYING I DIDNT PAY IM TAKING THIS FURTHER TO THE OMBUDSMAN AS THEY HAVE BAD SERVICE AND RUDE AGENTS