bad service

<p>I escalated a problem for my Samsung tv that was taken to ok for repairs since 28 march 2017 that I have not received back , I have gone there few times and I am being sent back an forward with different days to come .by CHRIS the manager WHO CLAIMS He has escalated the issue but nothing is being done, I am wasting my air time calling and my petrol going there , I went there on Friday as I was advised to come on Friday when I got there I spoke to Chris who then told me to come on Monday as someone somewhere did not reply , now I am suffering because of someone who is not doing their job , Chris was kind enough to ask the guy that created this whole mess to explain ,(lucky) was very rude yet again showing off how disrespectful he was to his boss and did not even explain what he did but how the manager was dealing with the issue, I recorded the conversation , as proof on my side so that I can take it further . as I feel that this is not taken as high priority , and they don’t care about their customer , and always passing the bug and no one wants to take action and sort out my query instead I am getting excuses and empty promises</p> <p> </p>