Bad Customer service

I bought a Casablanca Bedroom Suite from Ok Furniture's Qwagga Branch in Pretoria on the 9th of September 2020, paid for the delivery for my bedroom suite to be delivered to my Village in Limpopo by the OK Furniture's Giyani branch as the closest, the bedroom suite was then delivered the next day and received by my sister wrapped , got back home on the 15th of December, unwrapped my Bedroom suite and only to find that the dressing table from the bedroom suite has a big scratch from the left door to the middle drawer. I went to OK Furniture Giyani Masingita mall since they are the once who delivered it to inform them, on arrival i was moved from pillar to post as they claim no manager was on seat until i called the head office and asked for their Regional manager' s contact number, called him and he said to me the manager is in the store her name is Tshogofatso, i then asked for her by name and only to find she is standing right in front of me. I gave her my phone to speak to the regional manager as i had him on the phone. couple of minutes later she then asked me of my name, i gave her my name, she checked on her computer and ended telling me that they don't have my records in their system therefore they are not the once who delivered my goods, it could be the other branch as its been over six months they don't have or keep the Casablanca Bedroom Suite in their store, as i was about to leave the store the regional called me on my cellphone and asked for Tshogofatso, i gave her my phone she went back to her computer and told me they now have my record then i must sent them pictures of the damaged goods and they will escalate it with the supplier when they open early January. i then left the store. a week later i receive a call from them just to update me, they told me the suppliers are still not open. Today i got a call about the matter went to the store and only to be told is my fault that my goods have scratches and why did i took long to report they can't help me.