Bad customer service

Iam very disappointed in my recent experience at ok furnitures, bought a bed on laybye, I opened the laybye in 1 branch and went to finish it up at another branch( which I clearly made clear when I first opened the laybye) I paid it off on Friday, to my surprise after payment, Iam being told there’s no stock (then I had to sleep on the floor) called head office after a back and forth with the staff, I got calls it looked like Iam being assisted, 3 days later (today) Iam still gonna sleep on the floor because not only can’t they get me my product without an extra cost, they also can’t refund me without an extra cost(I have to travel to the opposite side of town to fetch my money) and the staff is not even remorseful they keep saying “what should they do” yes I will continue shopping with them because I don’t have a choice but not willingly shame Iam very disappointed to say the least