Bad customer service!!!

My name is Busi Nyathi. I am very disappointed about the service from Ok furniture west street durban. I bought two beds on the 23/11/2018 Black Friday Special of which they still have not been delivered to date. This is so disappointing and frustrating as the customer service is very poor. I had to call myself for followup on 3 occasions 07/12/2018- i spoke to the manager of the store and he mentioned that he is expecting stock on that friday or saterday morning and "I" should call to check if be has received stock. 08/12/2018- Spoke to the manager again and he said he will get my salesperson Letha to checknand he will call me back of which he did not. My last attempt was Monday morning 10/12/2018 where i spoke to the salesperson who said they still awaiting stock and the reason they haven't been giving feedback is because they have not received stock and they avoiding telling customers that they still awaiting delivery of stock which is also very disappointing asnits common knowledge that every customer would rather be given feedback regarding an issue that they experiencing and give assurance that it will be resolved than to be silent. OK furniture i am very disappointed with the service and delay. ********** 688