Bad customer service

<p>On 22 June I went to OK Furniture in Eshowe to purchase two beds. One bed I paid cash and the other bed put a lay by deposit. It was a promotion for red Friday . Today is the 13 July and I still have not received my beds which both cost R5400.00 each. I was told it would take a week to get my beds. Following week no beds as there was no stock at Empangeni. The week after that was told I would get my beds the next week from a store in Pongola. Went to the store on week 3 which is the 12 July and was told that thee beds that were there from Pongola were not new and had come from another store that had closed and had shop soil on them. I then informed the manager that I did not want shop soiled beds and then she said she get them from Pmb branch and that will take one to two weeks to get. I then informed her to call her area manager and inform him I'm a very angry customer and he could either do one of the following,send a truck to get ,y beds at pmb or give me other sealy beds for the price I paid as it was not my fault. Manager called me back to inform me that the area manager said he could clean the beds for me and give me free delivery,which initially I was doing my own delivery. I then told her I did not want that and to ask thew area manager would he accept that kind of service. Then the manager calls me again on 13 July to inform me that the beds at Pmb had been sold. Now where do I stand. How can they have a promotion azbd have no stock,false advertising,and then to sorry off err me a bed of a lesser quality for the quality beds I want,to cleaning the shop soiled beds,to having no stock.</p>