Bad customer service

<p>On the 25November 2016, i purchased a Lounge Suite from OK Stores(Greenacres ,PE),Cash and was advised by the Salesman that he would call me to collect the goods . After numerous attempts to get hold of the salesperson,ive been unsuccessfull.I then went back to the store on the 1DEC and approached the salesman, who apologised and i asked him to give me clarity as to when i can expect the loung suite,so that i can arrange for my own transport. He then reassured me that he would get stock from the other branch and call me back by saturday . Till date i heard nothing .Day before i went back and consulted him again,only to my dismay im being told that they have the suite but is considering giving it to another customer who according to him has purchased it before me???????? i find this utterly disgusting, poor service and totally pathetic ,NEEDLESS TO SAY the inconvenience caused on my side ,having to go to the store back and forth and then too costing me to arrange my own transport to collect the goods ,but each time im paying for the transport for collection and when there is no good to collect,mbecause of poor communication and bad service from OK Furniture. .Whats is the sense in paying up front cash for an item one is battling to get from the store???? I would prefer a refund instead so that i could go purchase it elsewhere if my needs cannot be met . Big days are approaching ,as ive just moved into my new home and was so looking forward to receiving my lounge suite. </p>