Bad customer

Hi,

Where do I start with these review? I am utterly appalled with the customer service I have received from OK Furniture in Wynberg Maynard Mall. Firstly I was misold products that I desperately need and then when visiting the store to collect the things I'm been told by another representative that I need to pay first in order to get my stuff. Why was this not explained to me the first time after I asked if there is a deposit that must be paid and I was told no.

I feel that my sale was just put through in order to gain a sale and not as a valued customer.

I am appalled by the way consumers are treated in SA. I work for a UK based company and we never treat our customers as if they are just a number. The service I received today has made me contemplate on whether I actually still want to spend my money at OK Furniture. My first purchase a few months ago was fluent and I did not have one issue, now that I decided to go back and purchase a fridge and TV that I desperately need I am been told a different story to the one I agreed to with the first consultant.

Do our companies in South Africa not care about customer service at all? Do we not care about an apology if we as the company are misinforming customers about products? Are we just pushing for sales and money?

I am utterly guttered on how I was treated today after getting up early from bed.

I am definitely reconsidering buying these products from you now and spending my money at OK.