bad attitude from supervisor

<p>I was using my till it just switched off , took my TV SAMSUNG for repairs back to OK furniture in march 26 2017 . I was advised that it takes 14days for repairs , after 14 days I called in again I was then advised its actually 21 day ask the guy called Lucky why I was given wrong information he said he never did that , he never told me that . he actually did not have a sense of urgency or seem like he cared , he then told me I will get it during the week with was the week of the 17 April , I NEVER GOT A CALL STILL. After a week I called again asking for LUCKY spoke to him and he was very rude ,I then told him I would escalate this , I called again same day spoke to a guy called CHRIS who then advised me that he would do a follow up , that he never did, I went to ok asking for Chris who only send an email when I was there . I asked why this only done now he said LUCKY already did it , I asked when and for proof but I only saw an email that was for the 4 of April . my question was so all along when I call almost every day using my airtime nothing is actually being done about this , he told me he would give feedback today , till now I have nothing no call no sms , I am so disappointed with ok.its now going to a second month with no tv. he told me i would have wait longer if i am not partient</p>