Bad and *********** customer service

Ok Furniture has the worst and *********** service. So I went to Ok Furniture in Chris Hani Vosloorus, got there at exactly 10h50, I wanted to buy the hisense combo deal that is on special which they said they have in stock yesterday when I called however when I got there they couldn't find it on their system but they failed to give me a way forward because I showed them the catalogue that is on their website I ended up calling customer care after they couldn't help me after an hour only then was I assisted after everything they told me the TV is at another branch which is 5kms away so it's coming shortly with a driver who is already at that branch I wanted to pick it up myself but they told me to wait because the driver is on his way so I didn't mind waiting because 5kms is really not a long distance I waited from 12h00 after paying for the Combo until 14h00 when they were closing without getting any feedback of what is delaying the driver or a mere apology and an update after I waited for so long I requested to see the manager who didn't have a solution as well but continue to tell me the same thing they told me 2hours ago that the driver is on his way when I requested him to call the driver only then was I told that the TV they have at that branch is not the same as the one I bought, they don't have that one in stock. Even after spending three hours at Ok Furniture I came back without the TV and wasted money for the transport I hired.