Bad After-sales service at OK Furnishers

I am a SASSA pensioner who lives in KZN and my daughter bought me a new fridge on HP at OK Furnishers in Fish hoek, Cape Town in the first week of January 2025. The lady Crystal (do not know her surname) was very helpful and she contacted Port Shepstone who in turn delivered the new fridge to my address quite promptly. After approximately 12 days it became clear that there was a problem with the freezer compartment on the fridge as it started icing up at a very fast rate. I immediately contacted my daughter who in turn took it up with Crystal, the consultant she dealt with in Fish Hoek. Crystal was extremely rude, she said "it is no longer her problem but Port Shepstone's and promptly put the phone down while my daughter was still talking to her. So she called Port Shepstone who said they will send a technician to assess and correct the problem, which they did in a couple of days. When they arrived at my door, he said he has to replace the seal as it is a factory fault and he could not repair it as he had to come and check the model first (Defy) and will call me the next day before 9am to set a time with me for repairs. About a week later, I thought I better let my daughter know as she is the one who has all the paperwork that OK Furnishers still did not come back to me. Again after her calling yet again and struggling to get OK Furnishers to pick up a phone, never mind getting hold of a Manager, she threatened to report them. Suddenly, they could immediately find the time to call me and tell me that they would deliver another fridge to me the next day and they will call before 10am to confirm. Shortly after I received a call from the Service Manager at Defy who wanted to know if that afternoon would be convenient for me as he just received the new seal for the freezer. I was upset because obviously communications broke down between OK Furnishers and Defy. When I told him about the new fridge coming he said it is fine, if they organised it, it is no problem at all. The next morning at 09h45 the Manager called to ask if the delivery could me made on the Monday (today) as it was raining. I said it was fine with me. To make a long story short, they delivered another fridge but it took a lot of promises not kept and OK Furnishers not keeping us in the loop as to what was happening for anything to happen. I would advise anyone who wants to purchase ANYTHING on HP at OK Furnishers to think twice about it as their after-sales service is definitely not up to par. Very disappointed with their service but Defy was great.