BACKLOG NIGHTMARE

Good day. I don't even think this one star should be considered; it is the only way I could continue with this complaint by completing the rating portion. I ordered online on 25 November 2022 and have up to date only received an order and payment confirmation from you, nothing else. E-mails DO NOT get responded to and calls when not redirected by an agent, gets picked up by an inconsiderate and irate customer care consultants, who explains to the customer about how you are in a backlog, and they'll "see" what they can do. They do not allow you ask questions. They are emotional and cut you off as you explain your situation, then apologise very nonchalantly. Your service is HORRIBLE, your customer care department is nothing to admire, and this will be my first and last order from you. At this point, I just need a refund on my goods, and I really am crossing my fingers that it won't take this long. Lesson learnt. Thank you.