Appalling service from OK Furniture and Defy

I have never experienced such terrible service like the one, I've been experiencing at OK Furniture Paarl. We returned an item, still under warranty which was faulty, first they said they repaired it, but when we got home, it still had the same problem. Then they had the audacity to damage the product and we got it back full of dents and scratches, it's been a month and not once has there been any correspondence from the store. You'd think that in all this time they would have replaced the product, seeing as it was an essential item, which was still under warranty. The store manager just shrugs when you visit the store - passing the buck to the repair company. The sales lady Liandre promises to phone you back and then doesn't. I contacted the manufacturer of the product Defy - the National Manager Semih Gurel , still nothing. I contacted their headoffice (OK Furniture), spoke to Michelle Vrede - sent an email, still nothing. It seems that this is the level of service which you can expect from OK Furniture which is non-existent. I would strongly advise against buying anything from OK Furniture or a Defy brand for that matter. You'll save yourself a lot of trouble and effort.