Appalling and Discussing Customer Service

I was given this email *** by a call center agent I spoke to when I called OK Furniture stores to lay my complaint but the email did not go through.

Good day

I am really appalled by the service I received in your store in Philippi the Junction Mall at your OK furniture store.

The manger who's name is Loyd was rude and abrasive, he did not care what I had to say and was not sorry about his behavior. He had an attitude that was just so offensive.

On the 27/10/2020 I bought a Restonic Queen size bed for R5999 paid for it cash but did not take it as I will only be able to take it on the 07/11/2020. I had thought of taking it via laybye but I was told that a laybye does not guarantee that the bed will be kept for me till the 07/11/2020 so I asked if they could keep it for me till then and the lady got up and went to ask the manger he agreed.

The next day he calls me (Loyd) with no greeting and explanation as to who he is and asking nicely if I have time to talk ( absolutely no phone manners) he asks did I purchase a bed there the day before? I reply yes he then asks me when will I come and get the bed because their store is not a wear house. I explained to him that the lady I spoke to said I could keep the bed there till the date I said I would take it. He was then very rude telling me that the store is not a wear house and she didn't speak to him so I can't do that ( I saw her talk to him). I wouldn't have bought the bed if I could take it at that time.

I then asked him to call the lady and ask her what happened he then put me on hold without informing me of what is happening, then came back no apology and says "it was a miscommunication you can come take the bed on Saturday". I asked him to apologise to me for the tone he was using and the way he spoke to me, he asked me why should he apologies I told him again why. His sorry was sarcastic and condescending he then dropped the call.

I went there today cause I was really not happy with the way I was treated as a customer. I spoke to the lady who sold me the bed she then called him. ( He was not aware that I'm not alone) he said that he will chew me and spit me out I don't know him in front of the people I came with. He then came to me and asked me how can he help me with such attitude, I explained to him who I am and what happened he then told me it was a misunderstanding and what do I want him to do. I asked him to apologise still he was condescending and rude. I told him your apology is not sincere I need a sincere apology cause I was really offended and hurt by his treatment.

He then said he's not going to do that and started to walk off. I told him I would like my refund and they can keep their bed, he said it was fine they will do the refund he doesn't care and continued to walk away. I spoke to the sales lady explained to her how I'm feeling and she understood and continued to apologize, I told her I know the payment I made goes towards he sale so I won't do the cancellation but I will be laying a formal complaint.

While I was calling your call center to place my complaint he was busy calling the operations manager and telling him lies.

I really am disappointed and dissatisfied with the way the MANGER of the store behaves and if I listen carefully to people that's the way he is with a lot of customers. I will be taking this further cause I can not spend so much money in your store only to be treated like second hand trash.

Kind regards Nomusa Phungula