Another unhappy customer

My mom bought KIC bottom freezer fridge in 2019 Nov with a gurantee of 5 years, fridge stopped working went to the store to report 2 months back no response was received from them, I decided to escalate the matter to their head offices laid a complaint I was only given a Ref and a promise to be called back until to day I no call or email from them, today I decided to follow up on them I was told that the fridge is 2 years gurantee they won't fix the fridge but even today their catalogs says it's 5 years. I want OK furnitures to fix my fridge