annoyed

I am writing this with a bitter taste in my mouth, My sister is struggling to get hold of OK furniture, She paid her account but she is told she used the wrong details and she is required to pay again the same amount because they are unable to trace the payment but she used the bank they are using. Why can't they trace it since well they can see the details on the proof of payment? I have sent the pop to myself to Sherwin Armogan, and I sent follow-up emails but to date, I have not received feedback and it is over a week now. One month of unallocated amounts and they handed me over to Saya Recoveries who can't even do their job like their client. She is left hopeless as she is not getting any help. No wonder they have been forgotten by a whole lot because they do not know how to run their business.