Angry customer that wants her refund

I bought a fridge 27 November 2024. 2 months later the seals of the fridge was starting to loosen. The fridge was icing like crazy. Phoned OK Somerset West and a KIC technician phoned and after a few days came out and said the fridge needs to be replaced. A long time later OK sends a "new fridge". The fridge was not new. The fridge has dents its been repaired so me and boyfriend paid nearly R7000 for a second hand fridge and not a brand new one interesting. We went to OK Somerset West showed them pictures the lady that assisted us told us we need to email Shoprite. Eventually KIC gets into contact with us I emailed the proof. They going to issue a refund because at this point we nothing from the store besides our money. We returned the fridge and we still waiting for our money. Apparently the store doesn't do cash refunds. We asked about them EFT the money to my account no they don't do that either. Someone must buy something in store with cash to that and then they phone you to say your money is available. What *** is that. I have been phoning I asked how long is this process going to take. They quick to take one's money but giving it back is a different story. What irritates me is that I am up until today with no fridge and the store is just going on as if I am not inconvenienced. I will never purchase anything from OK Furniture ever again. Review your policy because it is unacceptable. If I would've known this is their policy I would've rather purchased a fridge from a different store. All that concerns me now is when am I getting money back. I am beyond upset. It's been way to long. If this is not going to be resolved within the next 2 weeks I am taking this store to small claims court.