An unhappy customer

We bought at bed from OK furniture south gate mall on the 28th of November when asking the sales agent if there is stock of the bed I was told yes there is, a week had passed and I had not heard anything from them I called to find out what the hold up was and was told that no they were busy with other customers but I will receive my bed the following week I then went to see the sales agent on the 10th of December when i was told my bed will be delivered later that day at the cost of the company because I had been waiting so long we then had an agreement that ifmy bed was not delivered on the 10th I will be back on the 11th to come and collect my money which they are now refusing to give me........ Word of advice don't ever shop at OK furniture south gate you will receive bad customer service