ABSOLUTE ******* SERVICE, WORST EVER BAD SERVICE!!

<p>I went to laybye a fridge at Ok Furniture in Cosmo city, was assisted by sales guy, his name is Jason Makgato. the unit price was R3,399 was a hisense. i paid R1300 for the laybe, to my surprise the receipt had no description what so ever of the unit that im laybying only the amount paid. then on the 09/04/2017 paid the R2,100 balance only to find out the the fridge was out of stock. so the guy checked on the system and told us the fridge was a 267ltr and it will only be there on monday or tueday from the supplier, the fridge had no water dispenser. but funny enough after checking on the system he points out to another hisense in the store that has a water dispenser and says thats the fridge i bought, i told him mine had no water dispenser but he insisted it was that one. he went to check by the counter were we pay then he came back and said its not the one ours actually is not even a 267ltr anymore its was now a 171ltr? i asked how did we get from 267ltr to 171ltr ? he told me no i didnt check the article code properlynow that i checked it shows a 171ltr, im like how did you get 267ltr on the system but on the payment now its 171ltr? cause i know for a fact that i didnt even look at the 171ltr cause its too small i even told him when i got there that i dont want a 171ltr cause of the size and now he wants to tell me thats what i payed for. isted of him apologising to say there must have been a person that mixed up the fabs and put the wrong price on a wrong fridge he makes excuses and stories and then i asked him, ok then whats the solution to this mix up? he says we gonna have to refund you. thats so easy for him to say that what about my petrol and time i invested in thinking im buying something only to find out im not getting what i initially thought im getting. worst of all he never apologised not even once! ok then comes the refund part, i called him with my own airtime to ask him how long its going to take for the refund to reflect back into my accout, he says as long as you got the slips will sort it out. ok i send my girlfriend to go get the refund only to be told that you cant refund on a debit card they gonna have to do a cash refund, now im angry cause i called him and he could have told me that over the phone instead of me having to get someone to drive all the way there for nothing, even after all that he still never apologises for the inconveniance instead they tell her that she must come back the following day of which was today a holiday, what about my plans ha? what about errends i have to run now i must go up and down ok store, when my girl got there the gave her a refund minus 1%, of which the sales guy never told me about and this was told to my girl by the cashier and when she disputed it the cashier her name is Aphiwe threw the papers at her and said "go talk to the sales guy i want to knock off" like how the hell do you say that to a customer when shes asking a valid question. the sales guy never told us that if we take a refund theres going to be a 1% charge, and why should we be charged for his mixup anyway to top it all he never even explained that this would be applicable. still after all this messup they took that 1% by force and still didnt apologise, for what happened. even when she left after all that commotion the security guy also gave her attitude by not opening the door and told her to open it herself like what kind of people do you have in that store? i want my money. i even called him to tell him how i feel and he was busy talking to his colegue on the background and making jokes laughing while im talking to him, he even placed the phone down to laugh while im talking and he doesnt apologise after all that. im really unhappy about this really im unhappy about the service i got really. i hope this will be sorted. </p>