Poor Refund Process & Unprofessional Service at OK Furniture Lydenburg

I am extremely disappointed with the service I received at OK Furniture Lydenburg regarding my refund request.

I requested a refund, and instead of processing it immediately as expected from a large and reputable store, I was told that “they do not have money in the store” and that I would have to wait until they called me. This was already frustrating, as it’s hard to believe that a big store like OK Furniture cannot issue a refund of R10100 on the same day.

What made the situation worse is that I only received an SMS at 16:55, when the store was about to close. This was just minutes after I asked where I could log a complaint. It felt like the refund was only suddenly “available” because I questioned their process.

This experience has caused unnecessary inconvenience and feels highly unprofessional. As customers, we expect transparency, prompt service, and efficient handling of refunds — not delays, excuses, and last-minute notifications.

I am requesting that OK Furniture take accountability, improve their internal processes, and ensure no other customer is taken through this frustrating experience.