MZ
Mambatha Z

1 reviews | Active since Apr 2020

22 Nov 2021, 20:46

Very RUDE Manger and *********** stuff at esikhawini store

Good day Today 22 November 2021 went to one of your stores at esikhawini. I took cheese that was written R1.20 on it to my surprise whe I was at the cashier told me that tag is incorrect and the person who was tagging it made a mistake and she is going to change the price on it ( xoliswa) she than told the manager Richman Mahloba who was very RUDE who said will not do us that favor of giving us the price at that price . Of which I don't understand where the favor part is coming from cause am willing to pay the price that they advertised. He went on even called me Makoti and said I should go and complain he will not do anything about it . The best thing is for me to complain about the price tag on the cheese Very very disappointed on both the stuff how they handled the situation could have done a better job at handling this by simply apologizing for they mistake. What really making me angry I him by saying this is a favor, calling me names ' mokoti' and by saying I should make since of this really cheese can't be R1.20

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Replies (1)
OK Foods
OK Foods's reply03 Dec 2021, 16:46
Official
 Dear Mambatha, 
 
We at OK Franchise Division expect our franchise owners to be committed to offering the best service to their customers and they are proud to base our successful business model on their excellent customer services. 
 
Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to the store owner of OK MINIMARK ESIKHAWINI
 
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation. 
 
Kind regards 
OKFD TEAM