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stephan F

1 reviews | Active since Apr 2014

01 Jun 2022, 00:35

Tragic Customer service.

i came into the store at 00:10am dated 1 June 2022 and wanted to purchase 2 x Lucozades that were on special at R12,99 each.

I got to the counter and was told by the cashier, Bernice that the specials are no more. I informed her that the specials prices are still on the shelves including that of the Lucozade. I didn't make that mistake therefor i should pay the price of R12-99.

I was then told if i want to throw a tantrum i must just go ahead.

That is customer service for you.

Why should the customer suffer because of staff incompetence.

0
Replies (3)
OK Foods
OK Foods's reply02 Jun 2022, 08:56
Official
Dear Stephan,  We at OK Franchise Division expect our franchise owners to be committed to offering the best service to their customers and they are proud to base our successful business model on their excellent customer services.   Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to the store owner of  OK MINIMARK ALBERTINIA Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation. 

Regards,
OKFD team 
sF
stephan F's update05 Jun 2022, 16:05
Reviewer Update
thanks, matter has been resolved.

matter was resolved between me and cashier as well.
OK Foods
OK Foods's reply13 Jun 2022, 16:41
Official
Hello Stephan

We are so happy to hear this. Please feel free to contact us anytime should there be any enquiries

Regards,
OKFD team