ZN
Zonke N

1 reviews | Active since Aug 2022

13 Aug 2022, 14:55

The owner of OK colombine is so rude

The manager or owner was so rude. I was made to wait while the staff was checking the price because the item could not be scanned. When they came back the price was more than what was on the shelf and me and the cashier went to the shelf so that I could show her. When she realized what was going on she called the supervisor. While I was explaining this guy came and ask the supervisor what was going on. We both ignored her and I continued explaining. He looked at me like I have ****** his favorite toy and walk away. I didn't expect to be treated that way. So I left the naartjies and told them that they have lost a customer. The supervisor apologized. I have been shopping from this place since I moved to Mondeor (more than a decade) but it was pick N pay then and I have not experienced this. The staff, management and owners were always polite.

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Replies (4)
OK Foods
OK Foods's reply15 Aug 2022, 12:31
Official
Dear Zonke, 
 
We at OK Franchise Division expect our franchise owners to be committed to offering the best service to their customers and they are proud to base our successful business model on their excellent customer services.  
 
Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to the store owner of  OK FOODS COLUMBINE.
 
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation. 

Regards
OKFD team
ZN
Zonke N's update17 Aug 2022, 17:01
Reviewer Update
Will be waiting to hear from them
ZN
Zonke N's update24 Aug 2022, 14:28
Reviewer Update
Dear Mphakathi
So, I got an apology from The Guy. Thank you to OKFD Team and Hellopeter.

Regards
Zonke N
OK Foods
OK Foods's reply26 Aug 2022, 08:42
Official
Hello Zonke

We are so pleased to hear the you were assisted. Please feel free to contact us anytime you need assistance

Regards,
OKFD team