Rudest OK Grocer I have ever experienced

Item: OK Foods
Rating: 1
Author: Chavonne T

I stopped at my OK in Doornpoort, as per usual on a daily basis. As I just needed cigarettes today. I walked straight to the cigarette counter at the 1 entrance of the shop. (where no where it is stated that you may not enter) I was rudely advised that I must use the other entrance to sanitize, not greeted friendly and with arms folded. The sanitizer is right next to Pamela, as I asked okay could you please sanitize my hands then. With arms folded, stated rudely so then take it. I just turned around and walked out, as I have never in my life experienced such bad service from anyone. I mentioned this to management, and only said I will sort it out. No after service was offered or even what I needed in the first place. I will never support OK Doornpoort ever again after my experience, I will much rather drive another 5km to Checkers where I always get service with a smile and they respect you as a customer.

Helpful (0)

Replies (1)

OK Foods's replyOfficial

16 Apr 2021, 14:56

Dear Chavonne ,

We at OK Franchise Division expect our franchise owners to be committed to offering the best service and product to their customers and they are proud to base our successful business model on their excellent customer services.

Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to the store owner of OK GROCER DOORNPOORT.

Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.

Kind regards

OKFD team

OK Foods's reply16 Apr 2021, 14:56

Official

Dear Chavonne ,

Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to the store owner of OK GROCER DOORNPOORT.

Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.

Kind regards

OKFD team