BW
Babalwa W
1 reviews | Active since Sept 2019
26 Oct 2020, 13:23
Rude service because I wanted to pay separately
Today I went to OK mini stores in diepriver de waal road in cape Town, was of the cashiers was extremely Rude I fail to understand as she is there to serve customers, if she doesn't want to work there why not get another job, I had 3 different items wanted to pay separately before I could speak she was so violently asking what about the others I need to tell her I must communicate she was go on and on, I was shocked funny her manager was there doing stock taking but said nothing he didn't even turn while the cashier was shouting at me, what a serious service ok stores needs onother manager or they can bring back John he was the best manager ever there, the best not the unprofessional one they gave
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Replies (2)
OK Foods's replyOfficial
26 Oct 2020, 16:29Dear Babalwa,
We at OK Franchise Division expect our franchise owners to be committed to offering the best service and product to their customers and they are proud to base our successful business model on their excellent customer services.
Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to the store owner of OK MINIMARK SOUTHFIELD.
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.
Regards,
OKFD team
OK Foods's reply26 Oct 2020, 16:29
Official
Dear Babalwa,
We at OK Franchise Division expect our franchise owners to be committed to offering the best service and product to their customers and they are proud to base our successful business model on their excellent customer services.
Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to the store owner of OK MINIMARK SOUTHFIELD.
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.
Regards,
OKFD team
BW
Babalwa W's updateReviewer Update
27 Oct 2020, 11:07Thanks I really appreciate your response by the way the name of the cashier is saphokazi the time was 10:06 on the 26 Oct
BW
Babalwa W's update27 Oct 2020, 11:07
Reviewer Update
Thanks I really appreciate your response by the way the name of the cashier is saphokazi the time was 10:06 on the 26 Oct