Refund

Hello Peter

I purchased groceries for about R120 at OK Oakdale Food in Bellville and they are refusing to give my groceries or refund back because their swapping machine was not working at time of purchase, I call capitec bank and on my statement it's shows money went through. I went back to them with the statement as proof of payment but they said they not going give the refund or money back I think they have certain people that they assist but some people they mistreat them can ask is you can assist