BM
Bongs M

1 reviews | Active since Mar 2018

15 May 2020, 20:19

Price fixing

On the 24th April I went to buy my daughter fruits at OK Foods in secunda. I bought g****s for R25. 99, I noticed there were 2 price labels on the package and I suspected it could be the store just pro longing the shelve life of the product. I looked at the situation (they looked fresh and I desperately needed the g****s) I didn't see any signs of rotten g****s inside and considering the current situation (Covid-19 lockdown) there is no time to complain about the quality. So I paid R25. 99. Halfway through the product I got skeptical and decided to peal the top label only to realize it's had nothing with prolonging the item shelf life but its price fixing. The price underneath was R23. 99. How can they take advantage of the Covid-19 pandemic and increase prices?

I believe in the brand and their products but it is very sad to be a victim of such circumstances when we all taking a strain during this pandemic time.

I am disappointed honestly

0
Replies (2)
OK Foods
OK Foods's reply16 May 2020, 20:00
Official
Hello Bongs 

We apologise for this incident and we are investigating immediately. 

Could you please provide your cell number to us so we can provide yourself with feedback?

I will also email yourself, so we can continue the investigation and communication via email

Regards,
OKFD
OK Foods
OK Foods's reply21 May 2020, 15:39
Official
Hello Bongs. I have sent yourself an email. Will you please reply with all the details that I need from you, so can make sure you get the customer service you deserve.