pM
pamela M
1 reviews | Active since Jul 2015
26 Mar 2024, 12:49
Poor service
The first time i had to use OK Express in Kinross was when i need electricity and the tellers were so rude and decided not to go back there again.
Today i went to check for my parcel only to find out it was sent back without being informed that it was even ready for collection. The person reaponsible didn't even bother coming to assist instead the teller had to go back and forth assisting while the person was sitting on their behind in the office probably stuffing their face with food i had to even shout my name for them to check for my parcel imagine! I hope @Sasol remove them before their poor service rubs off to the petrol attendants, one wrotten potato spoils the whole bag!!
Helpful (0)
Replies (5)0
Replies (5)
OK Foods's replyOfficial
28 Mar 2024, 15:41Hello Pamela
Thank you for bringing this to our attention
This matter will be escalated directly to the store owner of OK EXPRESS KINROSS.
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.
Regards,
OK team
Thank you for bringing this to our attention
This matter will be escalated directly to the store owner of OK EXPRESS KINROSS.
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.
Regards,
OK team
OK Foods's reply28 Mar 2024, 15:41
Official
Hello Pamela
Thank you for bringing this to our attention
This matter will be escalated directly to the store owner of OK EXPRESS KINROSS.
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.
Regards,
OK team
Thank you for bringing this to our attention
This matter will be escalated directly to the store owner of OK EXPRESS KINROSS.
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.
Regards,
OK team
pM
pamela M's updateReviewer Update
06 Aug 2024, 19:06I wish i can say this matter received urgent attention and corrective action but it was not. The business started like they are willing to assist but i was left hanging and was told to make a follow-up myself with THEIR courier service and that was after they agreed to pay for the reprint of my certificate with the HPCSA. OK came back and did a 360, avoid delivering services with OK EXPRESS if you want to receive your parcels
pM
pamela M's update06 Aug 2024, 19:06
Reviewer Update
I wish i can say this matter received urgent attention and corrective action but it was not. The business started like they are willing to assist but i was left hanging and was told to make a follow-up myself with THEIR courier service and that was after they agreed to pay for the reprint of my certificate with the HPCSA. OK came back and did a 360, avoid delivering services with OK EXPRESS if you want to receive your parcels
OK Foods's replyOfficial
09 Aug 2024, 18:25Hello Pamela
Hope you are well? Thank you for informing us. The last communication we received from the store team was that you were satisfied with them assisting but pointing out that this is a 3rd party issue (courier company issue). Am I understanding you correctly and you are saying that this OK Express does not use the courier service company anymore and a service like this is not available anymore?
Regards,
OK team
Hope you are well? Thank you for informing us. The last communication we received from the store team was that you were satisfied with them assisting but pointing out that this is a 3rd party issue (courier company issue). Am I understanding you correctly and you are saying that this OK Express does not use the courier service company anymore and a service like this is not available anymore?
Regards,
OK team
OK Foods's reply09 Aug 2024, 18:25
Official
Hello Pamela
Hope you are well? Thank you for informing us. The last communication we received from the store team was that you were satisfied with them assisting but pointing out that this is a 3rd party issue (courier company issue). Am I understanding you correctly and you are saying that this OK Express does not use the courier service company anymore and a service like this is not available anymore?
Regards,
OK team
Hope you are well? Thank you for informing us. The last communication we received from the store team was that you were satisfied with them assisting but pointing out that this is a 3rd party issue (courier company issue). Am I understanding you correctly and you are saying that this OK Express does not use the courier service company anymore and a service like this is not available anymore?
Regards,
OK team
pM
pamela M's updateReviewer Update
10 Aug 2024, 12:22Venentia SIGNED for my parcel. For the parcel to be returned OK would have created a new waybill number which they are nlw failing to give me, can i atleast have number to try get assistance since OK is now distancing itself from this matter
pM
pamela M's update10 Aug 2024, 12:22
Reviewer Update
Venentia SIGNED for my parcel. For the parcel to be returned OK would have created a new waybill number which they are nlw failing to give me, can i atleast have number to try get assistance since OK is now distancing itself from this matter
OK Foods's replyOfficial
12 Aug 2024, 09:52Hello Pamela
We are sorry to hear this. We have communicated to the store team this morning and our Operations Manager will make sure that your parcel gets sorted out and that you receive the best service
Regards,
OK team
We are sorry to hear this. We have communicated to the store team this morning and our Operations Manager will make sure that your parcel gets sorted out and that you receive the best service
Regards,
OK team
OK Foods's reply12 Aug 2024, 09:52
Official
Hello Pamela
We are sorry to hear this. We have communicated to the store team this morning and our Operations Manager will make sure that your parcel gets sorted out and that you receive the best service
Regards,
OK team
We are sorry to hear this. We have communicated to the store team this morning and our Operations Manager will make sure that your parcel gets sorted out and that you receive the best service
Regards,
OK team