EM
Esther M
1 reviews | Active since Mar 2014
27 Aug 2018, 08:39
OK SELLING ROTTEN AND STALE FOODS
I passed by Moloto Road Wadrif O K retail store, and Bought 4 bottles of AQuellé strawberry water after taking off whilst drinking the water we realised that it expired in February 2018, today i woke up with terrible stomach cramps and i couldn't even make it to work. Can someone please send health Inspectors to that store cos a lot of people are going to be sick or worse die. And it wasn't only the water that had expired from that store, I also bought ready mix ****in flours and they've also expired.
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OK Foods's replyOfficial
03 Jun 2019, 15:25Dear Esther,
We have a zero-tolerance policy when it comes to delivering expired food products to our customers.
This is why all OK Stores follow a strict food rotation policy, as it is an important factor taken into consideration when we order our stock, stock our shelves, organize our stores and reduce our losses.
Please accept our sincere apology for the AQuellé strawberry water bought at OK FOODS WADRIF.
We want to assure our customers that measures have already been put in place to prevent a recurrence and to ensure that our stringent food rotation procedures are always adhered to.
Esther, we have recently created an account on Hello Peter, hence the reason we only say your complaint now.
Has this complaint reached our head office yet and has it been resolved, or can I still submit and investigate this incident? If yes, would you mind emailing me your email address and cell number so we can communicate more efficiently? ***
Regards,
OKFD team
Has this complaint reached our head office yet and has it been resolved, or can I still submit and investigate this incident? If yes, would you mind emailing me your email address and cell number so we can communicate more efficiently? ***
Regards,
OKFD team
OK Foods's reply03 Jun 2019, 15:25
Official
Dear Esther,
We have a zero-tolerance policy when it comes to delivering expired food products to our customers.
This is why all OK Stores follow a strict food rotation policy, as it is an important factor taken into consideration when we order our stock, stock our shelves, organize our stores and reduce our losses.
Please accept our sincere apology for the AQuellé strawberry water bought at OK FOODS WADRIF.
We want to assure our customers that measures have already been put in place to prevent a recurrence and to ensure that our stringent food rotation procedures are always adhered to.
Esther, we have recently created an account on Hello Peter, hence the reason we only say your complaint now.
Has this complaint reached our head office yet and has it been resolved, or can I still submit and investigate this incident? If yes, would you mind emailing me your email address and cell number so we can communicate more efficiently? ***
Regards,
OKFD team
Has this complaint reached our head office yet and has it been resolved, or can I still submit and investigate this incident? If yes, would you mind emailing me your email address and cell number so we can communicate more efficiently? ***
Regards,
OKFD team