fM
faith M
1 reviews | Active since Jun 2015
28 Feb 2023, 12:45
OK MM EAST END THEY SELL EXPIRED FOOD .
Two weeks back I went to OK MM EAST END RUSTENBURG I bought tinkies two of them because it was R15 for two , Little did I know that they expired . . So today 28/02/2023 I bought them again and I ate one in the store and when I check the expiry date they have expired ..... The one I was eating expired 09 December 2022 and when I check the others they expired November 2022 The sad part is the owner or manager told me that it's not like I'm gonna die .... He was so rude .... Store number :***
Helpful (0)
Replies (3)0
Replies (3)
OK Foods's replyOfficial
02 Mar 2023, 16:16Dear Faith,
Our franchise owners have a zero-tolerance policy when it comes to delivering expired food products to their customers.
This is why all OK Stores follow a strict food rotation policy, as it is an important factor taken into consideration when they order their stock, stock their shelves, organize their stores and reduce their losses.
This matter will be escalated directly to the store owner of OK MINIMARK EAST END RUSTENBURG.
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.
Kind regards
OKFD team
OKFD team
OK Foods's reply02 Mar 2023, 16:16
Official
Dear Faith,
Our franchise owners have a zero-tolerance policy when it comes to delivering expired food products to their customers.
This is why all OK Stores follow a strict food rotation policy, as it is an important factor taken into consideration when they order their stock, stock their shelves, organize their stores and reduce their losses.
This matter will be escalated directly to the store owner of OK MINIMARK EAST END RUSTENBURG.
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.
Kind regards
OKFD team
OKFD team
fM
faith M's updateReviewer Update
03 Mar 2023, 16:12Thank you for your response
This morning I received a call from the store the manager and he apologised for the owners behaviour and how I was treated after discovering the expired item....
I really appreciate his sincere apology and OKFD team for the response.
This morning I received a call from the store the manager and he apologised for the owners behaviour and how I was treated after discovering the expired item....
I really appreciate his sincere apology and OKFD team for the response.
fM
faith M's update03 Mar 2023, 16:12
Reviewer Update
Thank you for your response
This morning I received a call from the store the manager and he apologised for the owners behaviour and how I was treated after discovering the expired item....
I really appreciate his sincere apology and OKFD team for the response.
This morning I received a call from the store the manager and he apologised for the owners behaviour and how I was treated after discovering the expired item....
I really appreciate his sincere apology and OKFD team for the response.
OK Foods's replyOfficial
06 Mar 2023, 11:18We are so glad you were helped. Thank you for letting us know.
Have a good day
Regards,
OKFD team
Have a good day
Regards,
OKFD team
OK Foods's reply06 Mar 2023, 11:18
Official
We are so glad you were helped. Thank you for letting us know.
Have a good day
Regards,
OKFD team
Have a good day
Regards,
OKFD team