OK meyerton is a disaster

My rating is one star all because I couldn't rate zero. OK foods meyerton customer service is terrible. Early last year (2025) I took an item from the shelf and when I got to the till, the price was more than what I saw when I took the item, they called the manager and went and checked, told me that special has ended and I have to pay the money it reflects from the till. The manager only looked at me once and did not even care to make me understand why must I pay more since it is their fault by not removing the price tags if the special was over.... In December I lost my card which had money loaded in it. I went to the store and reported the matter, I was told the manager is on leave, she will sort it out when she comes back from leave, they took my name and surname, ID and phone numbers. Nothing was done, I went back but did not get a new card, instead they took my details again and told me the manager is not there. They made a new card for me and told me the money will be transferred to the new card if the manager hasn't made my card with funds inside. I went again today, now they told me I forfeited my funds because I made a new card using the details I used for the previous lost card. Why am I blamed for making a new card whereas they are the ones who said I must make a new card. Why must I lose my funds, they money I put into the card all because of their incompetence.