Ok is....okay

Dear Christiaan, We at OK Franchise Division expect our franchise owners to be committed to offering the best service and product to their customers and they are proud to base our successful business model on their excellent customer services.  Could you please explain your bad experiences in detail to us? This matter will be escalated directly to the store owner of the specific store. Could you also please specify which store you are referring to by mentioning the province, city and area? Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation. Kind regardsOKFD team