NJ
Nadine J
1 reviews | Active since Mar 2020
19 Jan 2022, 20:31
OK foods worst customer service ever.
Very poor service from ok stilfontein waited to be helped with a parcel I cam to pick up had to go ask or knock on the door for someone to respond and telling me the lady will be with me now stood around a good 20min and knocked on the door again for a very rude lady to come out says the other lady is still busy and they got network problems.... So instead of telling me this when I got there they made me stand around like a fool... You people really need to work on your customer service and helping people....
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OK Foods's replyOfficial
20 Jan 2022, 12:13Dear Nadine, We at OK Franchise Division expect our franchise owners to be committed to offering the best service to their customers and they are proud to base our successful business model on their excellent customer services. Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to the store owner of OK FOODS STILFONTEIN. Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation. Kind regards
OKFD team
OKFD team
OK Foods's reply20 Jan 2022, 12:13
Official
Dear Nadine, We at OK Franchise Division expect our franchise owners to be committed to offering the best service to their customers and they are proud to base our successful business model on their excellent customer services. Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to the store owner of OK FOODS STILFONTEIN. Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation. Kind regards
OKFD team
OKFD team