RF
Rumilda F

1 reviews | Active since Jun 2018

01 Oct 2023, 13:48

OK Foods Rembrandt Mall selling old bread

Today I went to buy the "fresh unsliced" white bread at OK STORES . when I got home to eat it. It smelled like 2 days old bread. I never buy their prepackaged bread cause it's always old. My question is why don't the bakery staff write somewhere that you're buying old bread and then you still have to pay full price. While the fresh bread of this morning is kept at the bakery probably to sell tomorrow as so called fresh bread. Please have this matter resolved cause I can't be buying old bread and still at the full price. There is always a problem with the bakery staff there only bringing out the baked goods after you have to wait in line to ask them. Bread of Saturday the 30th September being sold on 1st October should be notes that you're buying old bread and the price should be reduced.

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Replies (3)
OK Foods
OK Foods's reply02 Oct 2023, 15:36
Official
Dear Rumilda, 
 
We at OK Franchise Division expect our franchise stores to be committed to offering the best service and product to their customers and they are proud to base our successful business model on their excellent customer services.  
 
This matter will be escalated directly to the store owner of OK FOODS PAARL BOULEVARD.
 
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation. 

Regards,
OKFD team
RF
Rumilda F's update02 Oct 2023, 18:33
Reviewer Update
Good day ,someone from the OK stores called me. However I was unable to answer as I'm working. Can they call me between 12:00 and 13:00 or after 5pm.
OK Foods
OK Foods's reply06 Oct 2023, 15:59
Official
Hello Rumilda Has someone contacted you again?

Regards,
OKFD team