ss
scoburn.sc scoburn.sc

1 reviews | Active since Jul 2011

26 Oct 2021, 09:14

OK Foods Oakdale disconnected from CUSTOMERS

OK Foods Oakdale when asked yesterday why they didn't have Albany or Blue Ribbon large brown bread could offer no decent excuse but simply said that they would have bread tomorrow!

How does saying that help the consumer.

Also, when you ask for a raincheck you must first PAY for the item before you get it.

Too often they don't have stock of everyday items and offer poor to no service in every case.

They just don't learn from their mistakes and don't treat loyal customers with respect.

Be more transparent, be more customer centric, if you don't have it offer alternatives at least so that your salary paying patrons don't walk out empty handed and disgruntled to PnP in Boston.

As management get up off your chair, talk with your customers "on their level", dont talk down to us.

You dont have what I need "again", well then, here's an alternative on us, sorry for the inconvenience........but no, blame others while your customers are inconvenienced over and over and over and over and over......

0
Replies (1)
OK Foods
OK Foods's reply05 Nov 2021, 13:42
Official
Dear Sean,
 
We at OK Franchise Division expect our franchise owners to be committed to offering the best service and product to their customers and they are proud to base our successful business model on their excellent customer services. 
 
Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to the store owner of OK Foods Oakdale.
 
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.
 
Kind regards,
OKFD team